Customer service

I have learnt a very valuable lesson that we all need to learn again. Good Customer service really does go a long way.

I was at restaurant with a group of friends really enjoying the atmosphere, being a bit loud but having loads of fun. Our waitress was giving us the most beautiful service anyone could ask, she was also enjoying, being able to assist us in anyway, even though we were loud and having a joke many times.
We really enjoyed her time with us, that it was obvious that she was looking after us really well. It put a smile on all of our faces to see that, good quality service was an alive and well. Not the usual “yes, I am serving you because you are here, but really being respected, and making us really enjoy our dining experience.”
If we could receive that type of service all over the world what a better place it would be.

One our next day of the weekend, we went to Mc’s for breakfast on the run. While the service was ok, 10 people waiting in line and 4 staff at the checkout but only one doing anything was a bit frustrating. Then we went to purchase some items for the road and found out it was out of Time (date). One of my daughters had already eating one at breakfast, so I went to talk to the manager. He was very polite and said he was sorry & we received our refund, but at no time did he bother about my daughter. Even though she did not get sick on the way home, the fact that he did not seemed concerned that the apple pie had been in the pie warmer for the past 2 days. The level of service by big companies that should know better is not always better. I would go back to our little restaurant and receive fantastic service any day.

I hope to take a leaf out of our waitress’s book and create customer service; our customers would love from the beginning to the end. The little touches do go a long way. Thank you